It was July 2013, when I went for an interview to FEA office in Vasant Vihar. I was impressed with easy tone and temper of the recruiter. After the interview, I was very expectant and hopeful. When the anticipated phone call came through, I was found not ready for the job and recommended to the Training Academy so that I could polish my language before being assigned a position.
The Training Academy threw a series of revelations and realisations. There were some words that I repeatedly mispronounced and the organisation was keen that I correct those sounds before I can be entrusted to lead, guide and teach the students. For instance, I struggled with ‘zoo’ and ‘preposition’. My sounds were clearly all over the place. I was struggling with my facilitation skills as well. Within a few days, I nearly convinced myself that this was not my cup of tea and decided to quit. While I had given up on myself, the organization had not.
My trainer made me understand that FAIL means “first attempt in learning” and it is not the end. In fact END means “efforts never dies” and if I received NO for an answer, it means “next opportunity”. It made me optimistic and hopeful.
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After successful completion of my training, I went for induction. I was rejected and asked to work on my facilitation skills. But I did not give up this time and was called for induction again. Having learnt from my past mistakes, I got selected and was assigned Freedom English Academy at Wazirpur Industrial Area (110052A).
The road to the center was covered in industrial ash. It meandered like a snake across the landscape, dotted with factories on both sides. At the end of this path, stood my center. With the help of gloomy looking factory workers, I was able to locate it. My center was a dim lit room with one window and witnessed regular power cuts. The students were the proverbial silver lining, beaming bright in the dark. That was all that I wanted. My reward for the perseverance and efforts was their smiling faces and confidence while conversing in English.
A few months later, I was given a new responsibility – Field Support Trainer – to guide and support facilitators. Initially, it was a struggle. Earlier I had to take care of only one center and 90 students who were keen to learn from me; now I had 28 centers and 56 facilitators who were reluctant or resistive to my guidance.
I did not give up and realised that because they were distinct individuals, they have different needs and strengths. That made me individualise my attention and focus to make my support more relevant for them. Within a few weeks, I started enjoying my job. This made me more flexible and responsive to the needs of the facilitator and made me polish my tools and enrich my repertoire. I was able to work consciously to fix my grammatical errors and pronunciation.
I am determined to be cheerful and happy, in whatever situation I encounter. For me -“Destiny is not a matter of chance. It is a matter of choice. It is not a thing to wait for; it is a thing to be achieved.”
Field Support Trainer